The COI was also very damning in how SMRT was wholly paralysed
in every aspect except safety
SM Fan testified that there were
about 1,000 plus passengers at the
platform at Braddell station after
the detrainment. There were a number of
passengers who were unhappy as
they had to leave the platform. Some
passengers at the platform and
concourse refused to leave the station.
Although he had been asked to tell
the passengers to proceed to the shuttle
bus service pick up points, the
OCC could not tell him when the shuttle
service would arrive. This caused
much unhappiness as people wanted to
know the time and frequency of the
shuttle service. It resulted in much verbal
abuse directed at SM Fan and his
staff at the PSC
The picture gathered was that nobody knew what in the world was
going on.
And even the train drivers were left with no choice but to use
their own mobile phone to try to figure out what the shit was
happening to their trains!
Apparently these poor fellas not only lacked proper training in
such situations, but even proper tools and channels.
I can only say that they do not have proper crisis management
experience/training...
There are only a few MRT station which has refresher training in
crisis management, due to SCDF NorthStar training exercise...
